Smith's Food & Drug Stores Reviews

The return policy at Smithsfoodanddrug.com, effective from July 13, 2020, allows for returns within a 30-day window of purchase from any Kroger Co. Family of Stores. Returns with a receipt will be refunded to the original payment method, such as credit card, EBT/SNAP card, or cash. For check purchases, the refund will be in cash. Returns without a receipt over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card, and for returns under $10.00, cash will be provided. WIC returns can only be exchanged for the exact same item, and baby formula returns require a receipt for refund or exchange. The return of tobacco, beer, wine, and alcohol is subject to local law.

Regarding the shipping policy, Kroger items ship for free with a $35 minimum purchase before taxes and after promotions and discounts. Exclusions may apply for third-party items. Non-refrigerated foods, personal care products, beauty supplies, and home products, including bulk buys, can be shipped directly to the home. The website offers an extended catalog of dry goods, many of which are not available in local stores, and heavy items and bulk orders can be shipped to the doorstep, typically arriving within 1-3 days.